Apple’s first offering of free Apple Music trials is now over, leaving Apple needing to drive new customer to Apple Music, whilst keeping existing subscribers happy enough to retain the,m. Apple addressed this through a recent string of posts to their YouTube channel. Videos were provided detailing all the core features of Apple Music. Along with the release of these informative videos came a first for Apple Customer Services, a Twitter account dedicated to Apple Music.
@AppleMusicHelp Ready to Assist
@AppleMusicHelp provides a question and answer service between 6AM and 8PM, serving to resolve issues and answer questions directed at Apple Music. Apple appears to be working closely with the public to develop Apple Music. Apple is already asking Twitter subscribers to DM Apple with details of the devices used to access Apple Music. Apple are looking for any and all details concerning bugs encountered, problems needing attention and all general usage information. Apple Music has already encountered its fair share of bugs, including missing tracks, incorrect album art and even jumbled play-lists.
Apple Music Coming to Android
Even though bugs have cropped up, the majority of people using Apple Music have had a hassle-free experience, with most enjoying the service provided by Apple. Apple Music looks to have a firm future ahead with even an Android version on the horizon. Given the amount of attention to detail that has been placed into Apple music so far, fans are looking forward to extensive updates and error-free performance in the near future. If you want to help Apple out, give them a tweet @AppleMusicHelp